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You can apply for a business permit through the Citizen Self-Service Portal. Navigate to 'Business Permits', fill in your business details, upload required documents, and submit your application. You'll receive a notification when your application is processed.

Property taxes can be paid through multiple channels: Mobile Money (M-Pesa), bank transfer, card payment, or cash at designated collection points. Simply search for your property using the bill number or property ID, view your outstanding balance, and select your preferred payment method.

Once your permit is approved and payment is confirmed, you can print your certificate from the Self-Service Portal. Go to 'Print Permit', search using your Business ID, Bill Number, or Phone Number, and click 'Print Certificate'. The certificate includes a QR code for verification.

Mobile money and card payments usually reflect within 5-15 minutes. If your payment doesn't reflect after 30 minutes, please contact support with your transaction reference number and M-Pesa confirmation code. Our team will investigate and reconcile the payment.

Navigate to Patient Management > New Registration. Enter the patient's personal details, contact information, and insurance details if applicable. The system will generate a unique Patient ID. You can optionally capture biometric data for future identification.

After registration, patients are automatically added to the queue for their selected department. The triage system can prioritize emergency cases. Doctors can call the next patient from their dashboard, and patients can see their queue position on display screens or via SMS notifications.

If your facilities are connected on the same network, you can access shared patient records with proper authorization. Cross-facility access requires appropriate permissions and is logged in the audit trail. Contact your system administrator to enable this feature.

Login to the Employee Self-Service portal, navigate to 'Leave Requests', and click 'Apply for Leave'. Select the leave type, specify dates, add any comments, and submit. Your manager will receive a notification and can approve or reject the request.

Go to Employee Self-Service > Payslips. You'll see a list of all your payslips by month. Click on any month to view details, and use the 'Download PDF' button to save a copy. You can also view your complete salary history and tax statements.

Navigate to Employee Self-Service > My Profile. You can update contact details, emergency contacts, and bank information directly. Some changes like name or ID number require HR approval and supporting documents.

We accept multiple payment methods including: Mobile Money (M-Pesa, M-Kesh), Bank Transfer, Visa/Mastercard, and Cash at designated collection points. Mobile money is the most popular and fastest option for most users.

Receipts are automatically generated after successful payment. You can access and print receipts from your transaction history. Go to Payment History, find your transaction, and click 'Print Receipt'. You can also receive receipts via SMS or email.

Refund policies vary by service type and jurisdiction. For duplicate payments or overpayments, contact the respective government office with proof of payment. Refunds are typically processed within 7-14 business days after approval.